FAQ

Below are the most commonly asked questions about our candle.  If you have any other questions, please contact us at customercare@ozarkbrands.com

When Should I Discard my Candle?

Discontinue use when all the wax in the bottom of your jar becomes liquefied. At this point you will be able to see the metal tab of the wick through the wax. When burning your candle, make sure there is always at least a bottom layer of solidified/un-melted wax. Never allow the remainder of your candle to become totally liquefied. Doing so could cause your candle to overheat and it could become a fire hazard.

How do I Snuff my Candle?

This is our recommended way of snuffing your candle: Using a Wick Trimmer (or the tips/end of scissors or any similar-type pinching” instrument), push the burning wick under the wax pool and hold it under the wax pool for a couple of seconds. Then, pull the wick out again. This will eliminate most smoking, compared to traditional snuffing methods. This method will also make your re-light much easier!

Or you can simply blow-out/snuff your candle and then immediately place the lid directly on after doing so. This will minimize the amount of smoke and typical odor that is associated with snuffing a candle.

Make sure you center your wick(s) after snuffing; Wicks can start to lean over after a long burn cycle.

Why Can’t I Achieve a Wax Pool all the Way Across my Jar Candle?

If you cannot achieve a wax pool across the jar candle, you may have cut your wick too short (this is called drowning your wick). Though this may cause some anguish, just pour out some of the liquefied wax into a non-flammable container. This will alleviate the drowning affect by making your wick longer.

Why Does my Wick Get a “Mushroom” on the Tip?

"Mushrooms" are carbon deposits caused by highly fragrant candles. They usually appear after a long burning cycle. Before lighting your candle, trim the "mushroom" deposits. Make sure that the trimmings do not fall into the wax pool. This could become unsightly and could possibly become a fire hazard. They could also fall on the floor or your furniture. These deposits can stain and are difficult to remove.

What Causes a Candle to Continually Smoke?

1. Cheap wax: Some candles are made with cheap paraffin wax. At Annabel Lee Candles we believe we have developed a finer candle. We use a soy/paraffin wax blend to minimize smoking.
2. Too much fragrance: Yes, believe it or not your candle can contain too much fragrance. Though it is important to have a highly fragrant candle, wax can only support so much fragrance and the wick can only burn so much wax and fragrance per hour.
3. Wick is too long: This is the most common problem when burning any candle. You want to keep an eye on your wick each time you burn your candle. If your flame is over 3/4" long, the wick may begin to smoke. You will see a tail of smoke off the flame. If this occurs, blow out your candle and trim your wick.
4. A simple draft: Placing a candle in a drafty location is not a good idea. Any wind or draft will cause excess smoking of your candle.