Shipping Information

• Candles and fragrance products ship via UPS Ground from Tipton, Missouri
  UPS Ground is our standard method of shipping. UPS cannot deliver to P.O. Boxes.
• Shipping charges are per recipient.
• Customer will be liable for shipping, handling and any other applicable charges on all
  returned/refused orders (with the exception of items that arrived damaged).
• Please provide current and accurate shipping address information to ensure proper delivery and
  to avoid delays with your order (don’t forget your apartment or suite number!) A $25.00 charge
  MAY be applied to your credit card for redirected packages when incorrect or incomplete
  addresses are provided. Annabel Lee Candles is not responsible for missing, lost or stolen
  packages and cannot be responsible for delays once the merchandise is in the hands of UPS or
  any other common carrier.
• We pack every item as carefully as possible, but occasionally something may arrive damaged. If
  that happens, please retain all original packing material. All damages, shortages, or problems
  with your order must be reported to us within 72 hours of receipt. Please call us prior to sending
  us any merchandise so we can provide you with the proper instructions and address.
• Please allow 3-5 business days for processing your order. Please use the link on our homepage
  or log into www.ups.com/track to track your order.
• Please note that during the summer, most orders will be UPS shipped from our warehouse at
  the beginning of the week as to avoid melting/damage in UPS trucks/warehouses over the
  weekend. There also may be situations in which it is too hot to ship, and we may hold your
  order.

If you have questions or concerns, please call us at (888) 477-8075 M-F 9:00am-5:00pm CST or
email us at customercare@ozarkbrands.com