Returns and Exchanges

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at (888) 477-8075 M-F 9:00am-5:00pm CST | email us customercare@ozarkbrands.com before returning the product. We will provide the proper return instructions for you.

Return & Exchanges

If you purchased our products from us directly, we would be happy to assist with a return or exchange within 30 days of purchase.

Customer will be liable for shipping, handling and any other applicable charges on all returned, exchanged, or refused orders (with the exception of damage)

Give us a call at (888) 477-8075 or Email us at customercare@ozarkbrands.com M-F 9:00am-5:00pm

What you'll need:

• Your receipt (invoice) or your Annabel Lee Candles order number
• The credit or debit card used to make the purchase
• The item(s) you wish to return/exchange
• The reason(s) for a return/exchange
• If emailing us or leaving us a voicemail: Please include your full name, contact phone number (if you would prefer to communicate via email, please let us know) order #, and a brief explanation of the item(s) you wish to return/exchange.

If you Purchased Annabel Lee Candles at a Store

If you purchased our products at one of our authorized retailers, please contact the store directly